AnswerAll our products are made up of resin leather and handcrafted Indian fabrics such as Cotton, Nylon

AnswerThe approximate weight of a bag is 400-900 grams. Varies up on the models and size

AnswerThe bags are water-resistant, which means it can hold some water spillage for some time on the surface. Prolonged exposure to water will result in water getting inside the bag.

AnswerIn case of light strains, you can clean the fabric part by taking a wet cloth and wiping the fabric. For the vegan leather part, wipe the strain off using cotton soaked in any oil, like coconut oil. Do not clean the fabric with oil or any other chemical.

AnswerIf you receive a defective or incorrect product, please email us at help@somemerry.com with images of the item and order number within 2 days of receiving your package. Our team will review your case and get back to you with the next steps if it qualifies for a replacement.

Please note that we do not offer returns in this situation. The delivery timeline for your replacement product will depend on your shipping location.

Late or Missing Refunds (due to payment failure, if applicable)

These typically happen due to an issue between your bank and the payment partner on our website. However, almost always, the transactions are rightfully fixed, without any intervention required. This entire process is known to take 7-8 working days.

If you haven’t received a refund post this time frame, first check your bank account again.

Then contact your credit card company, since it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@somemerry.com